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Information Architecture

Build a foundation for success with a structure that aligns with your business and your customers.

Overview

We build information architecture for B2C, B2B and DTC stores that balances proven practice with how your business actually works, so customers find things faster and convert more often.

What we do

What you get

The backbone of your store

Information architecture decides whether customers can find products and finish a purchase. Get it right and conversion follows.

Tailored for B2C, B2B, and DTC

Category structures and search for B2C, pricing tiers and account hierarchies for B2B, and clear product stories for DTC brands.

Built for your catalogue

From large manufacturing catalogues to technical products, we design structures that fit how buyers in your industry search and compare.

Supporting complex product discovery

When customers can't find what they need, they leave. We use filtering, clear category trees and good search so even a complex catalogue is easy to navigate.

Aligning business and user needs

A good structure serves shoppers and the business at the same time: fewer dead ends for customers, and the products you want to sell are easy to find.

Iterative improvement through testing

We keep refining the structure with user testing, analytics and customer feedback as your catalogue and business change.

How we work

How we approach information architecture

We start with your business model, your industry and what your customers expect. We review your current structure and talk to the people who use it, then design navigation and categories that balance ease of use, room to grow and how your team actually works.

Your team and your customers are involved along the way, and we test before anything is built. Once the new structure is live, we use real data to refine it.

Not sure where to start?
The first assessment is free.

Tell us what's going on with your store. We'll look at it and tell you what's broken, what's at risk and what it will cost to fix, before you commit to anything.